Welcome to shopping with Synco Partners! Our return and refund policy is designed to ensure your satisfaction and provide a seamless shopping experience.

Key Features of Our Return Policy:

• 7-Day Returns: You have 7 days to request a refund after your order has been delivered.
• Hassle-Free Returns: Enjoy easy and free returns, with Synco Partners covering the return shipping costs.
• Full Refunds: If you receive an item that is damaged, defective, or not as described, you will be eligible for a full refund, including any shipping fees.
• Authenticity Assurance: If your purchase is found to be counterfeit, you will receive a full refund along with any shipping charges paid.

How Does Our Return Policy Work?

1. Initiate a Return

   • Call or WhatsApp us at +971 585 122 777.
   • Submit a request on the “Return Request” page on our website.

2. Schedule a Pick-Up

   • Once your request is received, a pick-up will be scheduled by one of our courier partners in coordination with you.

3. Prepare the Item for Return

   • Pack the item in its original condition and packaging.
   • Hand it over to the courier representative.

4. Refund Processing

   • Upon receiving the returned item, we will inspect it and process your refund promptly.

Frequently Asked Questions (FAQs)

1. I received a defective or damaged item. Can I get a refund?
Yes! If the item is damaged or defective, return it in its original condition, including the box and packaging. Once we inspect and confirm the issue, we will process your refund, including shipping fees.

2. What if the wrong item was delivered?
In the rare case you receive the wrong item, return it in its original condition. Upon receiving the item, we will process your refund and cover shipping costs.

3. When are returns not possible?
Returns cannot be accepted under the following conditions:

• Requests made after 7 days of delivery.
• Items that have been used, damaged, or are not in their original condition.
• Consumable items that have been used.
• Missing components such as price tags, labels, packaging, or accessories.

4. Can I return an item if I change my mind?
If you change your mind before receiving the item, contact us to cancel your order. After receiving the item, you may return it within 7 days, subject to the following:

• Clearance items marked as non-returnable cannot be returned.
• Items must remain unopened and in their original retail packaging.

5. How long does it take to collect returned items?
Courier representatives typically contact you within 3–5 days, though it may occasionally take up to two weeks.

6. Can I coordinate a pick-up time with the courier?
Our courier partner will contact you to schedule a pick-up. You may share your preferred timing during this communication.

7. Can I return an item after 7 days?
For exceptions beyond 7 days, please contact our Customer Service team at +971 585 122 777.

8. How will refunds be processed?

• Credit/Debit Card Payments: Refunds will be credited back to your card and may take up to 30 days to reflect, depending on your bank’s process.
• Cash on Delivery Payments: Refunds will be transferred to your bank account, as provided during the return process. For assistance, contact us at +971 585 122 777.

9. What does ‘Retail Packaging’ mean?
‘Retail Packaging’ refers to a brand-new, unopened, undamaged item in its original sealed box, as delivered to you.

10. Can I return items via my courier or drop them off?
Currently, returns can only be processed through our designated courier services.